Plan Payment Continuity With Approved Merchant Accounts

List what each account is authorized to process

Record the approved merchant entity, catalog, storefront domains, channels, and provider conditions. An account that accepts another store’s payments is not automatically available for your orders. Discuss any proposed additional account or routing change with the relevant provider before using it.

Match the incident to an authorized response

When the issue is a checkout integration outage, investigate the existing approved flow first. When it is an account review, follow the provider’s written process and current restrictions. Ask what transactions are permitted and keep refunds or disputes for existing sales traceable to their original account.

Document who can act and what must be checked

Assign an owner for customer communication, provider escalation, checkout changes, and reconciliation. If a separately approved alternative is available, verify its scope and technical readiness before making it visible to buyers. Review orders in flight and avoid duplicate transactions during recovery.

Maintain a continuity record

• Documented approvals and current conditions per account.
• Escalation contacts and recovery actions available for each incident type.
• Order states, refunds, and payout records to verify after recovery.