Use the due date recorded on the actual invoice

Payment terms describe when payment is due. Record the date that starts the term and the due date shown to the buyer. Terms may start on an order, invoice, or another agreed event depending on the contract and system configuration. Confirm the aging report uses your intended date basis before comparing customers.

Age the remaining balance

Choose an as-of date, then look at the balance still open for each invoice as of that date. A $900 invoice with $500 applied has a $400 remainder in this example. Note any unapplied receipts or credits separately so the account-level total does not hide an invoice-level issue.

Create a follow-up queue staff can use

  • Label missing invoice delivery, disputed items, pending remittance matching, and overdue balances separately.
  • Give each item an owner and a next contact or review date.
  • Record any buyer-approved change to the due date and preserve the original invoice history.

Sources and further reading

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