Ask which descriptor fields your provider supports
Start with the recognizable brand name customers see during the purchase. Ask your provider which characters and lengths it accepts, whether a phone number appears, and whether any prefix is set by the provider. Confirm the approved descriptor in the merchant account records.
Use the same name in customer communications
Put the business name and support contact on the order confirmation and receipt. If you operate multiple approved storefronts, document which descriptor each store uses and train support to identify it. Keep the descriptor aligned with the business identity disclosed to the provider.
Verify the posted appearance
After an approved live payment has posted, review how the descriptor is displayed. Issuer interfaces may abbreviate the text. If customers repeatedly report a different name or an unrecognized charge, send the provider masked examples and ask which field is responsible.
Sources and further reading
Ready to share your business details?
Start an application or contact Lunar Payments about your setup.
Start application Contact us