Keep recurring orders distinct

A repeat buyer may use the same product list without authorizing the same charge every time. Record the quote or purchase order that controls each new sale, the person authorized to approve changes, and the amount approved for that order. Use only a payment workflow that fits the authorization and account terms.

Write down how split shipments are billed

  • Mark the quantity and amount released in each shipment.
  • Confirm whether charges will be made by shipment, invoice, or another agreed schedule.
  • Keep a ledger of deposits, credits, prior captures, and the remaining amount due.
  • Route an order outside the usual ticket size for review before collecting payment.

Test the cancellation and change path

Walk through a case where one line item is removed after a partial payment. Verify that the revised invoice, remaining balance, payment record, and buyer communication agree. Assign responsibility for checking that a change made in one system has reached the others.

Sources and further reading

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