Chargeback Evidence Checklist by Claim

Match the evidence to what is disputed

• Delivery: order number, shipment date, carrier tracking, delivery record, and any relevant customer correspondence.
• Duplicate billing: both transaction references and either separate order records or the reversal record for the duplicate.
• Refund: the request, your response, the processed refund reference, and the amount or status shown by your provider.
• Unrecognized transaction: receipt, customer communications, and any identity or authentication evidence permitted by the applicable dispute instructions.

Make the timeline easy to check

Use the same time zone for order, shipping, and support events. Label each attachment with the event it supports. If a screenshot shows the current page rather than the page presented on the transaction date, identify when it was captured so the reviewer can interpret it correctly.

Send evidence through the channel named in the case

Your provider’s notice governs the deadline and accepted formats. Review the upload before you submit and keep its receipt in the case record. Store a copy under access controls appropriate to customer order data.