Reconcile Gift Cards and Store Credit

Define which balances the store will track

A purchased gift card and a credit issued against a return can represent different events in your store and accounting system. Decide which ledger is authoritative for each balance. Confirm program terms, reporting, and refund behavior with your provider before enabling it.

Test redemption and split payment

• Verify what the customer sees when the balance covers all, some, or none of the order.
• Confirm that the receipt records both the redemption amount and any other payment amount.
• Check an unsuccessful second payment so you understand when the first balance is held, returned, or left pending.

Assign responsibility for refunds and adjustments

Document where funds or credit are returned for a fully paid or split-payment order. Keep balance adjustments linked to the order and original issuance or redemption. Compare issued balances, redemptions, adjustments, and ending balances in a regular reconciliation.