Define the event you are counting

  • Track checkout attempts at the store and authorizations received by the provider as separate events.
  • Measure approval rate using approved authorizations divided by authorization attempts, with retries and test orders explicitly defined.
  • Report refunds, disputes, and payout variances separately using consistent periods and account filters.

Compare like-for-like segments

Break out payment method, device, and checkout type where the data is sufficient. An apparent change in approvals can come from traffic mix or repeated attempts. Check for simultaneous site releases, shipping changes, or provider incidents before drawing a conclusion.

Give each alert a follow-up action

Set an owner and review time for a sustained change. Compare real store behavior against payment records and review the most common response categories. Keep examples short and masked so they can be shared safely with the processor or checkout team.

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Start an application or contact Lunar Payments about your setup.

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