Identify the PayPal product and account country
Start with the terms for the account that would accept payment. In its U.S. Acceptable Use Policy, PayPal addresses certain controlled products and activities requiring prior approval, including sales of prescription items. A specific product or another jurisdiction can involve separate terms.
Ask about the checkout your customers would use
Provide the business name, website, product catalog, buyer types, and checkout flow. Specify whether the proposal involves payment links, a storefront button, or another product. Ask whether the exact activity is supported and what review must occur before transactions are accepted.
Separate a technical test from an eligibility determination
A working button or a test login proves only that the technical flow can open. Keep the written provider decision and any account conditions before making a change to live checkout. If you already have an open provider review, respond through that documented channel.
Questions for the policy review
- Which PayPal product and account agreement govern this store?
- What products, customer types, domains, and locations were evaluated?
- Which approvals or documents must be recorded before use?
Sources and further reading
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