Start with the policy that applies to your business
Stripe publishes a prohibited and restricted businesses list with global and jurisdiction-specific terms. The current list addresses certain nutraceutical and pseudo-pharmaceutical products. Read the section for your business location and the payment product you intend to use.
Describe the actual operation when asking about eligibility
Provide the storefront, product catalog, customer types, geography, and fulfillment model. Explain how the products are presented and sold. A storefront label alone cannot determine how Stripe or its partners would classify a specific business.
Treat a provider response as scoped to the facts reviewed
If you receive a decision, preserve the date, account or application reference, approved channels, and any requirements. Return to the provider if a material change falls outside the review. If the business is declined, compare alternatives that will evaluate the same disclosed business model.
Keep a policy review record
- Applicable Stripe policy, country, and payment product.
- Version of the site and catalog submitted for review.
- Written decision, open questions, and scope of any approval.
Sources and further reading
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