Resolve Wholesale Inventory and Billing Mismatches

Record the mismatch at the affected order line

List the ordered, reserved, packed, and shipped quantities, plus the amount already invoiced or paid. Identify the system and time that produced each record. A missing warehouse update can look like an inventory shortage until the team compares both records.

Assign who can make each decision

• Fulfillment confirms which quantities can ship and when.
• The account owner confirms whether the buyer accepts a split release or change.
• Billing confirms the allowed correction or refund and records it against the affected invoice lines.

Update all three records before closing the case

After resolving the shortage or mismatch, compare the revised order, buyer communication, and payment or adjustment record. Confirm that the outstanding shipment and balance remain visible to staff. If the same issue recurs, record which handoff or system update caused it.