Check the store and the gateway side by side
Open the order and identify its transaction reference, the payment method, and the latest order note. Search the gateway for the same order and compare amount, timestamp, and state. WooCommerce order status describes the order’s workflow and can be affected by the payment method or extension.
Handle a paid order that still shows pending
Keep fulfillment on hold until you verify the gateway record and follow the extension’s instructions. Check payment notification logs or callback delivery when applicable. Preserve the provider reference and note which action brought the store status back into agreement with the payment.
Treat refunds as a separate reconciliation step
Confirm the gateway actually processed the refund. A manually recorded refund or an order status edit may have a different effect from an automated gateway refund. Match the amount and refund reference to the store order before confirming it to the customer.
Sources and further reading
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