Identify who enters the payment details
In an ecommerce or hosted invoice checkout, the buyer enters card details. In a phone order, staff may enter payment details in a provider’s approved interface. These channels can have different account requirements and payment-security responsibilities. Describe each separately during underwriting.
Build a reliable order record
Save the order amount, customer receipt, delivery details, policy shown at purchase, and gateway reference in appropriate business systems. Keep full card details and security codes out of order notes, email, and support tickets.
Example: moving a phone order to a buyer-entered page
A buyer asks staff for a quote over the phone. Create the order, send a provider-hosted link for the confirmed amount, and match the completed payment to the order before releasing it. Staff can confirm the order over the phone without taking card details. Review this channel with the provider alongside your regular storefront checkout.
Compare remote checkout options
- Buyer-entered hosted payment for orders quoted by staff.
- Online checkout for orders placed through the storefront.
- An approved virtual terminal if staff genuinely need to enter phone or mail orders.
Sources and further reading
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