Refunds and Voids for Peptide Store Payments

Read the transaction status first

An eligible unsettled payment can often be voided, while a settled payment generally needs a refund. The provider’s transaction rules determine which action is available. Check the gateway before relying on an order status that may be delayed.

Record the original payment and the reversal

Tie any void or refund to the order and its original gateway reference. For a partial refund, confirm the remaining captured amount and document whether shipping, tax, or an individual line item was included.

Example: a line item is canceled after capture

First identify whether the payment is settled and check whether a reversal already exists. Calculate the correct refund for the item and any related tax or shipping under your terms. Record the provider’s refund reference and keep the order open for the items that remain. Check the payout adjustment during the next reconciliation.

Give customer support a consistent workflow

• Check whether a payment or reversal is already pending before retrying.
• Send the customer the confirmed refund amount and reference.
• Reconcile the reversal against the next relevant payout report.