Trace the path from captured payment to deposit

Select a known order, confirm the gateway capture, and find it in the provider’s settlement or payout report. Record the amount that reached your bank, the currency, and any fees or adjustments shown separately.

Know which date each report uses

An order date, capture date, batch close, and bank posting date can fall on different days. Compare reports using the date and identifier each system actually uses. Review the written funding and reserve terms before treating a gap as a missing payout.

Example: a net deposit arrives below gross orders

Start by locating the provider batch that corresponds to the deposit. Confirm its sales and refunds, then check the report for deducted fees, dispute activity, or reserve movements. Compare the resulting net against the bank. Record any remaining difference as an exception with both references so the provider can investigate the same batch.

Prepare a deposit exception report

  • Gross transactions and credits in the settlement batch.
  • Fees, dispute debits, reserve movements, and other adjustments.
  • Expected deposit and actual bank posting.
  • Items pending by date, amount, and processor reference.

Sources and further reading

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