Show who is selling and who is shipping
For one representative order, identify the seller shown on the invoice, the business that receives the payment, the company that ships the order, and the team that handles customer requests. Distribution and shipment can involve different companies. An order map helps a reviewer understand who is accountable at each step.
Prepare an evidence packet for a typical order
- Include an appropriately redacted buyer purchase order or quote, the distributor invoice, and the expected payment method.
- Attach fulfillment or delivery records that identify the same order reference.
- Provide the applicable distribution or fulfillment arrangement if requested and explain any difference between the invoice name and the payment recipient.
- Identify who approves credits for missing, delayed, or partially delivered orders.
Define which transactions belong to the distributor
Keep the distributor’s own sales separate from any amounts collected for another company. If the proposed workflow includes collecting money for a supplier or reseller, describe the arrangement in full and ask the provider whether it can review that model before using the account.
Sources and further reading
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