Manual Review for Higher-Risk Orders

Choose review triggers you can explain

Review cases with a material mismatch between the order and the information your business typically receives, or where the processor asks for review. A new customer or a larger order can warrant additional checks when combined with other evidence. Use the provider’s guidance to interpret authorization and review signals.

Create an explicit hold before fulfillment

• Record why the order entered review, who owns it, and when a decision is due.
• Check the processor transaction status and any relevant customer correspondence.
• Use approved contact and verification procedures. Keep full card numbers and security codes out of order notes and messages.

Record the decision and learn from false positives

Label the result as cleared, canceled, or pending further information, and record the source of the decision. Compare later disputes and legitimate orders affected by reviews to see whether the queue is catching useful cases without delaying ordinary fulfillment.