Preparing an online-only research supply business for card processing

Trace the business from site visit to receipt

Give a reviewer the storefront URL, the legal seller name, and the domains customers encounter when they pay or check order status. Use a demonstration order to show the product page, cart, checkout, receipt, and support link. Identify external systems in the path and what role each serves.

Show who handles work outside the website

• Identify where stock is held and which team picks, packs, and ships orders.
• Name the channel that receives support requests and who monitors it during the stated hours.
• Show how an order is found if a customer contacts support with a receipt number.
• Document where stock availability, payment status, and shipping status come from if different systems own them.

Record changes to the payment journey

When adding a hosted checkout, changing a return URL, or moving order tracking to another domain, update the journey diagram and check any review or notice obligations. Repeat the buyer-path check after the change so the storefront still explains who sells, what was purchased, and where to get help.