Mapping buyer and order channels for RUO underwriting

Draw the path for each actual order type

Start with the first buyer interaction and end with receipt, fulfillment, and support. For each step, write down the system used and the person or business responsible. Show where a direct checkout, a wholesale invoice, and a restricted buyer portal differ when those paths exist.

Attach a representative record trail

• Identify the source order or quote reference and the seller shown to the buyer.
• Point to the system that records payment authorization and final payment status.
• Include a redacted receipt, invoice, or equivalent document when the reviewer requests it.
• Trace how the order gets to fulfillment and what reference support uses when the buyer contacts you.

Show exceptions the ordinary path misses

Record what happens when a payer differs from the delivery contact, an invoice covers several orders, or an order is paid through a different approved channel. Explain which paths are operating today and clearly label any flows still under consideration.