Inventory where payment happens
List each place a customer pays, including ecommerce checkout, a hosted invoice, or an in-person terminal if you use one. Record where the sale begins, where the cardholder authorizes payment, and which system records the order. A single order should appear in the appropriate channel once.
Make your numbers comparable
- Choose the same reporting period for every channel.
- Calculate each channel’s share from the total value of card sales and note which channel has the largest usual ticket.
- Report refunds and non-card revenue separately when the application asks for gross card activity.
- Label planned channels and their figures as forecasts.
Confirm when a channel needs separate review
If you intend to add a channel after launch, explain how it differs from the reviewed workflow and ask what the acquiring arrangement requires. Confirm your team has a way to connect payment records to orders and resolve exceptions for that channel.
Sources and further reading
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