Select a sample order you can trace end to end

Choose an order that reflects how the store normally fulfills sales. Record the order ID, item identifier, the inventory or partner record showing stock availability, and where fulfillment occurred. Match those fields to the order document so a reviewer can follow the chain without seeing irrelevant customer data.

Connect the warehouse record to the buyer record

  • Identify when the order was sent to fulfillment and when the items were allocated.
  • Match the picking or shipment record to the order and shipment reference.
  • Verify how tracking information arrived in the store and how it was shared with the buyer.
  • For split fulfillment, make clear which items shipped under each tracking reference and which remain open.

Document what you cannot verify from one system

If a supplier or warehouse controls some records, note the document you rely on and where an authorized employee can retrieve it. Keep a separate record of delays, canceled allocations, and returns so a normal shipment sample does not stand in for every outcome.

Sources and further reading

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