Shipping, refunds, and support policies for RUO storefronts

Make delivery expectations specific

Separate order handling time from carrier transit. State how buyers get tracking and who to contact about a damaged or missing shipment. If some orders ship differently because of inventory or fulfillment arrangements, explain where those differences appear and how buyers are notified.

Make refund and return steps usable

Explain how a buyer requests help, which information support needs, and what happens after approval. If the business limits returns for some orders, state how the policy applies in practice and make sure the checkout and confirmation messages do not contradict it.

• Test the help email or support form and confirm an owner receives the message.
• Check that order records connect to shipping and refund events.
• Publish policy changes with an effective date so support can identify the version associated with an older order.

Review policies before a new channel goes live

Check how the same terms appear in wholesale invoices, checkout, and the customer portal. If channels operate differently, make the differences visible where the buyer pays. Keep dated copies of the customer-facing policies so you can answer underwriting or dispute questions about a particular order.