Verifying certification claims in a research merchant application

Identify the exact credential someone is claiming

Record the issuer, the title of the credential, the entity or website named, the scope, and the current status. A document that identifies a supplier or a different domain does not establish the same status for your own merchant or storefront. If the reviewer asks about a specific certification, check what they mean before answering.

Check the status at its source

• Use the issuer’s official directory or contact route when one exists.
• Check whether the listing applies to the exact business, website, and service described in the application.
• Describe pending, inactive, or unverifiable status accurately and keep a record of what you checked.
• Give the reviewer the original credential or official listing if they request evidence.

Keep credential status separate from payment approval

A credential establishes only what its issuer says it covers. Check the merchant agreement and written approval for account scope, supported activity, and conditions. Update your application record and any associated claims if the credential changes or expires.