Online and in-person debit use different checkout flows

For an online order, a buyer enters debit card details into the ecommerce checkout. An in-person terminal may support other debit flows depending on its configuration and the card. Explain which checkout channels you actually use when discussing debit acceptance.

Look beyond the debit rate

A lower headline debit rate tells you little without your card mix, fixed transaction charges, monthly costs, and applicable network or gateway charges. Compare charges from a representative statement and ask the provider to identify the fees it controls.

Use a representative set of transactions

Pull a recent statement and select a mix of ordinary order sizes and payment methods. Compare the total charges on that mix against a proposal using the same transaction counts and volumes. Ask which categories on the proposal are estimates. A fee tied to each transaction can have a much greater effect on small orders than on wholesale orders.

Questions to ask about debit

  • Can shoppers use the debit cards they already use for online orders?
  • Which transaction and settlement reports distinguish debit from credit?
  • What happens if a debit authorization succeeds and the order must be voided or refunded?

Sources and further reading

Ready to share your business details?

Start an application or contact Lunar Payments about your setup.

Start application Contact us