Answer each question separately

Keep a list of what was requested, who can answer, and whether the item is complete. For each question, give the answer first, then identify the relevant website page, statement period, or document. If the request is unclear, ask which entity, channel, or period the reviewer needs.

Distinguish current operations from changes

If the business has changed since the application, state when the change happened and which records reflect it. When a record is unavailable, explain why and ask which alternative the reviewer will accept. A short explanation attached to the relevant document is easier to follow than a folder of unrelated files.

Keep one reliable record of the response

  • Use the case or application reference supplied by the reviewer.
  • Attach the requested files through the approved secure channel.
  • List what you submitted and the items that remain open.
  • Keep a copy of the questions and answers so another person on your team can follow up accurately.

Sources and further reading

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