Identify the reserve mechanics in writing
If the proposal includes a reserve, record what triggers it, how it is funded, and what conditions govern release. Ask how it is tracked in reports and whether a reserve can remain outstanding after processing stops. The agreement and related notices govern the details for the account.
Forecast from funding, not sales alone
Set up a weekly view of gross card sales, expected funding dates, refunds and disputes, fees, amounts withheld, and any confirmed releases. Compare expected deposits with supplier payments, shipping costs, and payroll. Maintain a separate row for timing assumptions you still need the provider to confirm.
Reconcile the forecast to real deposits
- Use settlement and bank records for the same batch or funding period.
- Log deductions and reserve movements separately so timing differences stay visible.
- Escalate an unexplained hold or short deposit through the provider’s support channel with the applicable batch reference.
- Update the forecast when actual funding behavior or written terms change.
Sources and further reading
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