Collect every document referenced by the agreement
A merchant agreement may refer to a pricing schedule, gateway terms, separate reserve provisions, or written account conditions. Collect the versions that apply to your account. If a verbal explanation conflicts with the written terms, ask the provider to clarify in writing before relying on it.
Check what the account covers
- Identify the legal entity, domains, sales channels, and business activity in scope.
- Review any single-transaction or volume limits, and the process for requesting a change.
- Locate funding, reserve, fee, refund, and dispute terms.
- Check renewal, notice, and closure terms and where to obtain reports after an account closes.
Assign the ongoing responsibilities
Identify the people who own settlement reconciliation, disputes, technical support, and provider notices. Store the agreement and the relevant support contacts where they can be found when an order is disputed or a deposit is delayed.
Sources and further reading
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